Perficient Digital was just named IBM’s 2018 WCE Partner of the Year for Commerce. The IBM Excellence Award, announced yesterday during IBM’s PartnerWorld at Think 2018, recognizes our ongoing growth and relationships with key customers, and thought leadership around the IBM Watson Customer Engagement Commerce platform.
In today’s businesses, the experience companies provide their customers will continue to drive loyalty. Commerce solutions are increasingly becoming a key element to a company’s success in delivering on the customer experience.
“Quite simply, the online experience your brand provides to its customers can very well make or break your business,” said Steve Gatto, national sales director for Perficient Digital’s Commerce Solutions Practice. “We’re fortunate to have the depth and breadth of skills and expertise within the IBM Watson Customer Engagement platform to bring to market leading-edge commerce solutions that transform our customers’ businesses in a way that not only drives sales but strengthens their overall brand. Our approach to commerce is focused on crafting a journey, connecting with customers, and delivering a seamless customer experience across channels and throughout the enterprise. And we continually optimize and evolve our offerings to keep customers at the top of their game.”
Most recently, a global manufacturing company embarked on a rebrand to better meet the needs of its customers while also streamlining operations, reducing costs, and providing a seamless and consistent online experience. The company partnered with us to guide it through its technical implementation of an integrated eCommerce solution across all its business units.
Together, we helped bring the manufacturing company’s business strategy to fruition through a robust commerce approach, launching a unified content-driven commerce platform and providing the infrastructure, governance, development and on-going support for the implementation of a new global website, which was tightly integrated with IBM Commerce, to provide an engaging and robust B2B brand experience for its customers worldwide.
“Strategic, optimized and holistic commerce solutions are a critical element to successful digital transformations,” said Sameer Peera, general manager for Perficient Digital’s Commerce Solutions Practice. “Being named IBM’s WCE Commerce Partner of the Year is an incredible honor as it recognizes the work we’ve done in delivering end-to-end commerce solutions that go beyond transactions and extend throughout the entire customer lifecycle. We’ve witnessed some incredible transformations along the way, enabling innovation and empowering growth for our clients as they deliver seamless, consistent brand experiences to their customers.”
As a Platinum IBM Business Partner, we hold more than 30 awards across our 20-year partnership history, most recently receiving the 2017 IBM Beacon Award for Outstanding Watson Solution.