Brian Flanagan, Author at Perficient Digital
Posts written by Brian Flanagan

Innovate to Improve Your Utility Customers’ Experience

In this day and age, it can be difficult to stay ahead of the curve, especially in the utilities industry. New technologies are bringing new competition for customer engagement, and staying ahead of those technological advances has become imperative to remain a front-runner in the industry. Exploring new trends and services that provide the solutions […]

Read more

Getting Personal: How to Engage Utility Customers

In a time where technology is constantly evolving, it can seem that personal connection is becoming more difficult to achieve, especially between company and customer. Consumers are more connected than ever, and as a result, more aware of where they take their business. They’re not only looking at the value of the service they’re receiving, but […]

Read more

How to Support the Customer Journey for Utility Customers

One challenge that many utility providers face is that most customers really only think of their provider when they’re starting or stopping utility service, paying bills, or dealing with an outage or other problem. To better engage customers and avoid slipping into the realm of commoditization, utility companies need to provide consistent value throughout every […]

Read more

4 Trends Shaping Customer Experience in the Utilities Industry

The constant evolution of technology and customer expectations impacts every industry across the board, including utility providers. Whether your company operates in a regulated market or competes against other providers for business, you must both understand and meet your customers’ evolving expectations for the solutions and services you provide, or risk being left behind. Some […]

Read more

The Rise of Android TV

While there has been much discussion about Apple TV and its impact on the home entertainment market, Google has been quietly building a digital eco-system that already has game-changing potential. Building upon the success of the Android operating system, Google has developed a Smart TV platform that succeeds where others have failed in the past. Android TV goes beyond […]

Read more

What happens when you push the broccoli button?

As I was getting ready for work the other day, my 3-year-old son decided he wanted to help me iron my shirt. First he wanted to touch the iron, but clearly that was not an option, so instead he settled on pushing the spray button and soaking my entire shirt in the process. Well that was exciting enough for him, […]

Read more

Less PowerPoints, More Prototypes

At the 2015 Adobe Summit, Todd Copeland of the National Australia Bank described how his organization is able to deliver digital experiences with the speed and velocity that customers expect. As Todd stated, “it’s a pretty simple equation: Less PowerPoints and More Prototypes. Less detailed specifications to justify business cases and more iterative customer testing.” That “simple equation” […]

Read more

The Art of Presentations

If you’ve ever been to a meeting, then chances are you have sat through at least one bad presentation. A presentation that contains a series of slides with so much text that nobody can actually read it. A presenter that takes the time to go through every bit of that text on all 40 slides. Content so bland that it […]

Read more

Designing From A Fresh Perspective

As a designer, its easy to fall into patterns that conform to established models. But to truly innovate, you must bring a fresh perspective to every design challenge. I was recently reminded of the value of a fresh perspective, when my 7 year old daughter took on the challenge of making a computer for her American Girl […]

Read more

Are Devices Personal?

Every day I get “targeted” emails from retailers that are designed to appeal to my personal profile and preferences. Much of the content is driven by search history, browsing patterns, shopping cart contents and the assembled profile that the retailer has created for me. Which is great in theory. I want more relevant experiences that are tailored to […]

Read more