Mike Rabbior, Author at Perficient Digital
Posts written by Mike Rabbior

HCL’s Commerce Platform Philosophy

This week I, along with other thought leaders, had a chance to sit down and talk with Gary Schoch, HCL’s global GTM head for their newly acquired Digital Commerce platform (formerly IBM’s WebSphere Commerce). Gary discussed HCL’s perspective on the product and why HCL acquired the platform. He also spent time discussing the philosophy HCL […]

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Building Your WebSphere V9 Roadmap for Retail

When news broke that HCL had acquired several IBM products, including the infamous WebSphere Commerce, many were left wondering how the platform would change. However, the general focus of WebSphere Commerce Version 9 (V9) is not set to shift, but rather, HCL plans to enhance the features of V9 to enable commerce players to enhance […]

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Building Your WebSphere Commerce V9 Roadmap for B2B

With HCL’s acquisition of several IBM products, including Websphere Commerce, many are wondering how those platforms will be affected. HCL has asserted that they are not setting out to change the strategic direction of WebSphere Commerce, but rather they aspire to add to it. This acquisition isn’t going to fundamentally change the architectural direction that […]

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Creating More Touchpoints Through API-Driven Commerce

In the age of digital disruption, the traditional commerce model is quickly becoming a thing of the past. Brick-and-mortar stores, eCommerce websites, and even mobile shopping apps are no longer the only ways to make purchases, and successful businesses recognize that evolving with technology is the only way to survive. Voice search and command, artificial intelligence, […]

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Connecting with End Users in B2B Commerce

The digital landscape continues to evolve rapidly, putting pressure on businesses to continue to meet and exceed the elevated expectations of consumers. This has been especially relevant for B2B organizations such as manufacturers and distributors, which have traditionally had very little interaction with their customers further down the supply chain. Businesses that have historically sold […]

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3 Steps You Can Take to Achieve B2B Personalization

The concept of a personalized consumer experience is nothing new. Whether we’re receiving product recommendations based on previous purchasing behavior, or being presented with online ads related to our search history, we know what a targeted user experience looks like. But the same tactics that apply to a B2C experience don’t necessarily translate in a […]

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The Key Differences Between B2B and B2C Personalization

As consumers, we know what we expect from a personalized experience. We might see this put into action by our favorite retailers, through online ads and email marketing promotions created around our past behavior or buying decisions. But those same tactics and approaches don’t apply to B2B marketing. There are several differences in the B2C […]

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Why Personalization is a Must for Any B2B Business

Personalized experiences are the new digital imperative. This is true in our experiences as consumers, and those expectations are also influencing the needs of B2B customers. Features like one-click ordering and immersive product content are no longer exclusive to retail giants or niche, experience-rich brands — they are expected across B2B. Your buyers expect you […]

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Customer Reviews Are Changing in the Post-Truth Era

Companies view great customer reviews as a holy grail of online content. They want to develop customer experiences that nurture positive, 4-star or better reviews in anticipation of greater conversion, order size, loyalty, and sharing across social media. Countless analytics and online behavior reports back up these beliefs, and it is undeniable that customers seek […]

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Upgrading to IBM WebSphere Commerce V9 – The Focal Points of a Complete Strategy

Almost all businesses that leverage IBM WebSphere Commerce are familiar with the development and operations (aka, “DevOps”) of a fully integrated and tailored digital commerce solution, including development, deployment, and operations. Today, some processes may be viewed as inhibitors to progress and agility. Platform updates often require planned outages, small features, and new enhancements. Upgrades […]

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