Energy Archives | Perficient Digital
Posts Categorized as Energy

Innovate to Improve Your Utility Customers’ Experience

In this day and age, it can be difficult to stay ahead of the curve, especially in the utilities industry. New technologies are bringing new competition for customer engagement, and staying ahead of those technological advances has become imperative to remain a front-runner in the industry. Exploring new trends and services that provide the solutions […]

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Getting Personal: How to Engage Utility Customers

In a time where technology is constantly evolving, it can seem that personal connection is becoming more difficult to achieve, especially between company and customer. Consumers are more connected than ever, and as a result, more aware of where they take their business. They’re not only looking at the value of the service they’re receiving, but […]

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How to Support the Customer Journey for Utility Customers

One challenge that many utility providers face is that most customers really only think of their provider when they’re starting or stopping utility service, paying bills, or dealing with an outage or other problem. To better engage customers and avoid slipping into the realm of commoditization, utility companies need to provide consistent value throughout every […]

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4 Trends Shaping Customer Experience in the Utilities Industry

The constant evolution of technology and customer expectations impacts every industry across the board, including utility providers. Whether your company operates in a regulated market or competes against other providers for business, you must both understand and meet your customers’ evolving expectations for the solutions and services you provide, or risk being left behind. Some […]

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Creativity Rewarded: Perficient Digital Wins Hermes Gold

Perficient Digital has earned industry recognition for the second time for the mobile app we created for the Jackson Energy Authority (JEA). Only a few weeks after bringing home the IAC Award for the Best Energy App, the self-service app also  earned a Gold Award in the Mobile App category at the annual Hermes Creative […]

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Perficient Digital Brings Home IAC Award for Best Energy App

The self-service mobile app Perficient Digital created for the Jackson Energy Authority (JEA) was recently named Best Energy Mobile App by the Web Marketing Association (WMA) during its 2018 Internet Advertising Competition (IAC). JEA is a regulated utility company that provides electric, gas, propane, water, wastewater, and broadband services to customers in western Tennessee. Developed […]

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